Hi Raymond, I'm sorry to hear about the trouble with your order and communication. Please contact us directly at support@autoaprons.com so we can resolve this issue for you. We appreciate your feedback and hope to make it right.Raymond, we sincerely apologize for the experience you had with AutoApron. You placed your order well in advance of your trip, and we failed to get it to you when you needed it. You also reached out twice without receiving a response, and that is not the level of service we expect to provide.
We experienced some shipping and communication issues during a recent transition within the company, but ultimately, the responsibility is ours. We have since corrected those issues and made changes to prevent this from happening going forward.
If you have received your AutoApron, we hope you’ll still give it a chance. Regardless, we would be happy to refund your purchase in full and have you keep the product.
The review request you received was automated, and we understand how frustrating that must have felt given your experience. We value honest feedback, and yours has helped us identify where we needed to improve.
Again, we apologize for letting you down. Please reach out to us directly so we can make this right.
— The AutoApron Team